Privacy Policy
Effective Date: 1 June 2025
Last Updated: 16 February 2026
At Symbiosis, your trust is cherished. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, products, and communications.
1. What We Collect
We collect only the information you choose to share with us, including:
- Contact Details: Name, email address, and your communication preferences
- Order Details: Shipping address and purchase information
- Payment Information: Processed securely via third-party gateways (we do not store your full payment data)
- Website Use Data: Cookies and site interaction analytics
- Quiz Responses: If you complete our Self-Reflection Quiz
2. Why We Collect It
We collect this information so we can:
- Send you the scent stories, poetic reflections, and product updates you've asked for
- Fulfill and ship your orders
- Improve your experience on our site and help it run smoothly
We do not use your data for profiling or advertising beyond what you’ve consented to.
3. How We Use and Share Your Information
Your data is treated with care and used solely for the purposes above. We do not sell, rent, or share your personal data — unless it’s essential to:
- Fulfill your order (e.g. sharing your address with our delivery partner)
- Operate our business (e.g. website analytics or email services)
- Comply with the law
All third parties we work with must meet strict data protection standards.
4. Lawful Basis for Processing
We process your data under the following lawful bases:
- Consent — for sending email communications and using cookies
- Contract — for fulfilling orders and purchases
- Legal obligation — for recordkeeping and compliance with the law
5. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain types of data use
- Withdraw consent at any time
- Unsubscribe from emails via the link in each message
To exercise any of these rights, email us directly at symbiosiswai@gmail.com.
If you're not satisfied with how we've handled your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or call 0303 123 1113.
6. Cookies & Site Functionality
We use cookies (the gentle digital kind) to:
- Help the site function properly
- Understand how visitors move through our pages
- Improve your experience over time
You can accept or reject non-essential cookies through our cookie banner, and change your choice at any time.
7. Data Retention
We retain your personal data only for as long as necessary to provide our services or meet legal and tax obligations.
8. Your Trust, Our Promise
Our privacy practices align with UK GDPR, EU GDPR, and applicable data protection laws.
Thank you for welcoming us into your inbox and your space.
We’ll always treat that privilege with care.
9. International Transfers
Some of our service providers (such as our email and website platforms) are based outside the UK. Where your data is transferred internationally, these providers have appropriate safeguards in place to protect your information in accordance with UK data protection law.